Simplifying hiring short term staff for busy businesses.
Hiring temporary staff can be a slow, arduous process for businesses and usually the staff are needed right away. Weploy is a web app and iPhone app that connects businesses to short term staff in a simple and intuitive interface. I was responsible for designing the experience of the iOS app used by candidates to accept jobs. I was also challenged to mentor a junior UX designer to design the web interface for businesses posting and managing jobs, which was an incredibly rewarding experience.
Throwing the rulebook out
The employment market is quite crowded and Weploy needed a point of difference against existing competitors such as Airtasker, Jora and Sidekicker. Our challenge was to differentiate Weploy and also make it the easiest way to book or accept a temporary job. This meant ignoring all we knew about traditional recruitment. We removed any fields in the form we thought were cumbersome and useless - such as: job title, job description, location.
But wait, those things are vital to get the right person for the job, right? Wrong! After speaking to candidates and employers, we discovered that when they are hiring temporary staff, it’s more important that when the short term hire arrives at the door, they can get the task done required of them. By being upfront and only asking the employer what skills they require, and for how long, the process of requesting a Weployee was quick and simple. The application then did all the hard work to match the pre-vetted employees to jobs based on skills.
Matching candidates to the right job, fast
We spoke to workers who already were using apps such as Sidekicker and Airtasker. We discovered what they liked/didn’t liked about those experiences, and what was lacking from their current employment situation. Creating personas that identified the main pain points and insights that allowed us to design an app that appealed to them.
I wanted to make sure it was as seamless as possible to navigate through the app. Getting inspiration from Snapchat, I designed the app’s flow utilise a bottom navigation. Candidates can swipe left and right or use the bottom navigation to get to the different sections of the app: job requests, their profile, and their job history.
Candidates are matched to hourly, daily or weekly roles based on their skills, location and availability. By shifting the focus onto skills, we were able to eliminate the time taken to read through a job description, allowing candidates to quickly accept a job from their phone with a simple slide to accept.
Rather than multiple screens of forms for submitting timesheets, the app asks candidates questions in a conversational manner about how many hours they worked. Timely notifications ask them to submit their hours for the day, and whether they are needed for another day. This ensures they are back on the temporary job market as soon as possible and aren’t stressed about where their next paycheck is coming from.
Helping them on their way to the job
As a lot of the Weployees are international students, we wanted to make sure they could easily find their way to the job. They weren’t as comfortable with knowing their way around Melbourne, so we added the ability to get directions to the job via walking, cycling or driving, as well as utilising the Uber API to request an Uber to the job. This removed the risk of being late or showing up at the wrong address, and making a bad impression.